Ritz

どんよりとした曇りの日。
私はこんな日も結構すきです。
今朝読んだお話集から。

"People like to be served," Ritz used to say, "but invisibly."
The rules he formulated are the four commandments of a good hotel-keeper today: to see all without looking; to hear all without listening; to be attentive without being served; to anticipate without being presumptuous.
Everyday Greatness p.232